Unable to install application and updates without admin account

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Hello,

since late 2022 all of our Adobe CC users get a prompt to log in with admin privileges when they try to install/uninstall applications or CC updates.

In every package we deployed the option "Allow users without administrator rights to update and install applications" is enabled and it worked fine in the past.

Is this a known issue or is it supposed to work like that?

Best regards,

Patrick

Libraries

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Kevin Stohlmeyer

Community Expert

Hi @PatrickS. in your Admin Console, under Products and your configurations you have Permissions that permit or deny individual self-service policies. The deployment package does not control this:

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PatrickS.Author

Known Participant

Hi Kevin,

I can't find the setting you described. I enclose a screenshot of our Console, is it possible that we don't have access to this setting?

Best regards,

Patrick

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SuJoshi

Community Manager

@PatrickS. Kindly navigate to "C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs", open the ServiceConfig.xml" file, and check the value of the "SelfServeInstalls" parameter.

You can also create a new blank managed package from the admin console with the correct settings and deploy in on the devices to check if that resolves your issue.

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kglad

Community Expert

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