Raghav.cgartist

Participant

Answered

Unable to install Creative cloud software updates

Forum|Forum|2 years ago
May 24, 2023
2 replies
448 views

Hi all, Since yesterday I am facing a strange issue. I am unable to update or install any updates for my creative cloud or any of my software. I am getting weird messages from Microsoft windows defender that is being installed via my company. you can see the errors and the labels against each app in the creative cloud. Don't know how to fix this.

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Correct answer Kevin Stohlmeyer

Hi @Raghav.cgartist have your IT department review this document and add these domains to the MS Defender white list: https://helpx.adobe.com/enterprise/kb/network-endpoints.html

Kevin Stohlmeyer

Community Expert

Correct answer

Community Expert

Hi @Raghav.cgartist have your IT department review this document and add these domains to the MS Defender white list: https://helpx.adobe.com/enterprise/kb/network-endpoints.html

Community Expert

Community Expert

suspend ms defender and then try to update.