Unable to load features and unable to cancel

Hi ​@balanced_differencee046 ,

Thank you for posting on the community.

We understand your concern regarding the charge, especially since you attempted to cancel during the trial period.

For new individual subscriptions, Adobe generally offers a full refund if the plan is canceled within 14 days of the initial paid purchase. You can review the details here:

Cancel Adobe trial or subscription | Adobe Account
https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

Cancellation details for common Adobe plans | Adobe Account
https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

If you're still unable to access the cancellation page, please try signing in through an incognito/private browser window and attempt the cancellation again.

We also couldn't find an active subscription associated with the account used to post this query. Please sign in with the Adobe ID (email address) that was used to start the trial subscription and post your query from that account, as it will help us review the correct subscription details.

Please let us know if you have any other questions or run into any issues. We're happy to help.
 

^Akansha

If you are not able to self cancel then contact Adobe Support and get it cancelled. Refunds are subject to conditions and are processed automatically if you meet the conditions. See the following article to know about refund rules https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

use a mobile phone’s update (non-opera) browser with wifi disabled to cancel.