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defaultfq4k6oce8ngg
Participant
March 25, 2021
Answered

Unable to login

  • March 25, 2021
  • 2 replies
  • 664 views

Hello,

 

I'm facing the following issue of "You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator."

 

I was able to login easily without issues for the last year or so. I chatted with a CS rep recently to cancel my Adobe and now I can't log in. All I need is to view invoices and get them to accounting but I cannot access admin panel.

 

I would really appreciate support and help on this one. Thanks!

This topic has been closed for replies.
Correct answer SuJoshi

You can contact the support team directly who would be able to help you with the invoice by clicking on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

2 replies

S
Community Manager
SuJoshiCommunity Manager
Community Manager
March 25, 2021

Hello,

The account which you have used to post this query is linked with a deleted/inactive organization with no admin rights. I would recommend checking with your internal IT team for more dteails.

    D
    defaultfq4k6oce8nggAuthor
    Participant
    April 1, 2021

    @Test Screen Name 

    I cancelled Photoshop over chat with CS support because we, in the company, were not using it anymore for months.

     

    @SuJoshi 

     

    Hello, 

    I am the person who created the account, got photoshop for a year, and also cancelled the Adobe Photoshop subscription. I did not ever intend on deleting organization account in the process with a CS support over chat. All I wanted is to cancel the subscription. If there was an option to cancel the subscription from a user panel directly I would have happily done so.

     

    How can I access the account now and access the Adobe invoice?

    S
    Community Manager
    SuJoshiCommunity ManagerCorrect answer
    Community Manager
    April 1, 2021

    You can contact the support team directly who would be able to help you with the invoice by clicking on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

      T
      Test Screen Name
      Legend
      March 25, 2021

      What was the "Adobe" you cancelled exactly? Your personal account? The company's team/enteprise account? A personal plan? A plan under the team/enterprise? Something else? 

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