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A
Anonymous
October 4, 2019
Question

Unable to Login to Creative Cloud After Downloading

  • October 4, 2019
  • 1 reply
  • 3730 views

Hi,

 

I'm trying to install Adobe Creative Cloud on a user's workstation. We've logged into the Adobe website, logged in with the user's account, downloaded the Creative Cloud Desktop app, and when running the installer (it is run using different credentials that have elevated Windows permissions), it comes up with the following text:

 

"Check your browser

 

We've opened a new browser tab for you to sign in. (Once you've been authenticated, you will automatically continue here.)"

 

The browser tab it opens says its logged in, but the desktop application will not progress any further. We cannot get any further than this. I've tried the following:

 

1) Deleting the OOBE folder in appdata\roaming\Adobe

2) Granting the domain user account local administrator rights to the computer

3) Restarting between steps

 

Operating system is: Windows 10 Enterprise x64 1809 - computer is joined to a Windows domain.

 

Many thanks

    This topic has been closed for replies.

    1 reply

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    October 4, 2019

    Do you haved tried to use another browser like Google Chrome or Firefox?

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
    A
    Anonymous
    October 4, 2019

    Hi Axel, I've tried using IE, Edge, FireFox and Chrome, no change. Also, regardless of which default I choose within Windows, the Adobe Creative Cloud Installer will open Chrome regardless.

     

    Also, I did manage to get hold of a support agent and they were unable to resolve the issue, so instead created a package to install Adobe Creative Cloud manually, which then asks you to sign in when launched anyway, so why the installer requires authentication, I literally have no idea and probably Adobe don't really understand either. Lmao.

    C
    Craig73
    Participant
    October 23, 2019

    Hi,

    I have the same issue & have also tried all the steps you have tried.  Was their any response or fix from Adobe?

    //Craig

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