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L
Les5C16
Participant
March 18, 2022
Question

Unable to migrate from Business IDs to Federated IDs

  • March 18, 2022
  • 1 reply
  • 291 views

A few montsh ago we were in the middle of migrating our Adobe ID users to Federated IDs, when Adobe decided to move our remaining Adobe ID users to Business IDs - Business IDs apparently could not be migrated at the time. The suggestion from Adobe support was to create new Federated users, and manually migrate their assets - in some cases, this amounts to several GBs of data - not a feasible solution.

Adobe claimed that someone in our organisation agreed to this move, but cannot identify who exactly, say they couldn't reverse the process back to Adobe IDs, and won't engage to find a solution.

 

So can anyone suggest a way to migrate our remaining Business ID users to use a Federated account, without expecting the user to spend hours copying data?

 

 

 

This topic has been closed for replies.

1 reply

I
iCharles
Legend
March 24, 2022

Hi there,

 

We understand that you are trying to migrate a few users from Business IDs to Federated IDs. For assistance regarding the migration of IDs, we recommended you contact support by clicking here.

 

Hope this helps.

Charles

 

L
Les5C16Author
Participant
March 25, 2022

I did log several support tickets (they kindly keep closing them, without resolving the issue), but they said:

1. You cannot migrate from Business IDs to Federated IDs
2. The move from Adobe IDs to Business IDs is irreversible

3. Someone within our organisation apparently consented to this move, though I'm unable to find out who did, and Adobe Support are either unable or unwilling to tell me.

4. Their suggested method of transferring users from Business IDs to Federated IDs is by having a new account created for them, and the user manually copying over their data (in some cases several GBs of data).

Quite frankly, Adobe imposed a change on us that we didn't want, particularly being partway through a migration, and refuse to accept responsibility for the issues they've caused us in preventing us from continuing with our migration.

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