Unable to purchase more licenses.

Forum|Forum|3 years ago
July 1, 2022
1 reply
676 views

When trying to purchase more licenses we get the following error message. Current credit card details are vaild.

"We couldn't process payment on this account. Please contact Customer Support. Payment must be received within the next 90 days to keep your account active. Until then, you won't be able to add new licenses or assign existing licenses."

This topic has been closed for replies.

Correct answer iCharles

Hi there,

Sorry for the trouble caused.

If the payment method on your account failing, contact your payment provider directly. You may have unexpectedly hit your credit limit or had a hold put on your account for fraud protection. Once the issue is fixed, Adobe reprocesses your payment automatically.

In case you want to update your payment method, please click here.

Hope this is helpful.

Charles

I

iCharlesCorrect answer

Legend

Hi there,

Sorry for the trouble caused.

If the payment method on your account failing, contact your payment provider directly. You may have unexpectedly hit your credit limit or had a hold put on your account for fraud protection. Once the issue is fixed, Adobe reprocesses your payment automatically.

In case you want to update your payment method, please click here.

Hope this is helpful.

Charles

I

Ih333

Participant

hello, I have the same issue and updated my payment method still have the message "We couldn't process payment on this account. Please contact Customer Support. Payment must be received within the next 90 days to keep your account active. Until then, you won't be able to add new licenses or assign existing licenses."

T

Test Screen Name

Legend

The message says you need to contact Customer Support. What did they say?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded