Unable to renew teams subscription.

Forum|Forum|4 months ago
September 30, 2025
1 reply
65 views

Why can I not get anyone from (Personal information, edited and removed by moderator) to respond to my 6 emails. I've tried since Aug 28th to renew my license. I've chatted 3 times with support and each time I am told I have to contact that email address. I don't understand why they are ignoring a long term customer like this. I've never had this difficult just to renew a license. I'm extremely frustrated.

Manage account

Correct answer Bani Verma

Hi @Christy3300919801n9,

This email address belongs to the contract owner of the Creative Cloud Teams subscription. Just so you know, only a contract owner can renew the subscription, so you are being asked to contact them.

Please check who owns this email address within your organization.

I hope this helps.

Thanks,

^BS

Bani Verma

Correct answer

Community Manager

Hi @Christy3300919801n9,

This email address belongs to the contract owner of the Creative Cloud Teams subscription. Just so you know, only a contract owner can renew the subscription, so you are being asked to contact them.

Please check who owns this email address within your organization.

I hope this helps.

Thanks,

^BS

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