Unable to see license packages

Forum|Forum|9 months ago
May 8, 2025
1 reply
438 views

I want to configure the offline activation using the Shared Device License. But I am unable to find it on the Admin Console. My user has system admin role access.
Instead, I am only able to see the Self-service package and Managed package options as per the attached screenshot on the package tab.
Please guide me: why can't I see the options for Named User License and Shared Device License according to the Adobe documentation: https://helpx.adobe.com/in/enterprise/using/create-sdl-packages.html and How can I configure the Shared Device License?

Bani Verma

Community Manager

Hi there,

I have reviewed your account and found that you have a Creative Cloud for Teams subscription at this email address. You will have to purchase a Creative Cloud Enterprise Shared device licensing subscription.

For more details on the difference between a Named User License and Shared Device License, please see: https://adobe.ly/4iXoCVI.

I hope this helps you.

Thanks,

^BS

K

kandarp_9602Author

Participant

Thanks for your reply, and I want to set up Adobe on the AWS WorkSpaces, where each user is assigned to a single dedicated workspace (virtual desktop). It is highly sensitive. Internet access is not permitted there. Therefore, we need to do offline activation for a license. So, what type of license is most suitable for this case?

Bani Verma

Community Manager

Hi there,

Thank you for reaching out. Shred device licensing is not offline; it also needs online activation. We have licensing types for organizations like the government and other organizations with special needs, and our sales team can help you with that. You can request a consultation with the sales team via this link: https://adobe.ly/44sFRuv;

Let us know if you have any more queries.

Thanks,
^BS

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