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Inspiring
October 28, 2021
Question

Unable to Sign-In apps to validate Subscription

  • October 28, 2021
  • 0 replies
  • 128 views

System:

Mac OS Catalina 10.15.7

 

Prior: CC Enterprise serializer moving to Creative Cloud single user login - apps "can't sign-in" but creative cloud app works.

 

Uninstalled all apps> Ran Adobe Cleaner> Deleted all entries from Keychain: Followed instructions from the following articles:

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html

 

https://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

 

Running out of ideas and options?

I can sign-in to a singe user creative cloud subscription, I've updated all apps with creative cloud, I can launch creative cloud apps through the desktop app.


But the apps do not reach the activtor, nothing in host file blocking, I can see the Two Logos to verify access.

There must be some file I am missing left over from the old enterprise versions? This is happening on multiple machines we are switching to single user creative cloud log-ins.

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