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Known Participant
Mar 18, 2019 5:26 PM UTC
Answered

Unable to sign in to Enterprise account because of "technical difficulties"

Wondering if anyone else has had this problem recently or ever. First of all, the need now of having to sign in daily to my Enterprise account. But immediately, being dead in the water because I get the notice below when signing in. When I hit the "contact support" link, I get a blank screen.

Until I solve this problem, I'm dead in the water. Trying not to be snippy on this urgent Monday morning, but Adobe's strategy seems now to be, "We will give you a great subscription price through your institution, if you'll put up with constant frustration."

Ok, didn't say that. Off to a meeting. Hoping someone might have an idea of how to deal.

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Nancy OShea
Nancy OSheaCorrect answer
Community Expert
Mar 18, 2019 8:04 PM UTC

Moderator moved from Adobe Creative Cloud to Deployment for Creative Cloud for Team, Enterprise, & CS

Nancy O'Shea— Product User & Community Expert

6 replies

Daniel E Lane
Inspiring
Mar 19, 2019 3:03 AM UTC

I ended up just uninstalling the CC app, and reinstalling it and everything works fine after.

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Rob EhleAuthor
Known Participant
Mar 19, 2019 4:09 PM UTC

Was very much ​not​ wanting to do that, Daniel, though I'm happy to hear you have your tools back.

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Daniel E Lane
Inspiring
Mar 18, 2019 5:53 PM UTC

having the same issue at the moment with just a personal account as well

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Rob EhleAuthor
Known Participant
Mar 18, 2019 5:57 PM UTC

And, marvelously, this, in order to get in touch . . .

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Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
Mar 18, 2019 8:04 PM UTC
Nancy O'Shea— Product User & Community Expert