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Participant
February 23, 2021
Answered

Unable to update/reinstall Creative Cloud

  • February 23, 2021
  • 5 replies
  • 358 views

Creative Cloud required an update, however, I kept getting error messages (specifically error 1 and 201). I then uninstalled and kept receiving the same error messages when I reinstalled it. I then ran the uninstaller from this link: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html and got the message  "uninstallation completed with errors", and was still unable to install cc. I then ran the Cleaner Tool first just on cc, and then on everything, however, it still didn't work. I have tried disabling windows defender, and my firewalls, followed instructions on multiple other "fixes" but none have worked. All I need is AE, however, when I install it I get the same error (I'm presuming because it tries to install cc as well). Please help!

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Correct answer Raef5E04

let us know.


I did all as asked unsuccessfully however I found as simpler solution!

I just did the alternative download for the installer at the bottom of this page:

https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html

And it worked so simply!

5 replies

kglad
Community Expert
Community Expert
February 23, 2021

i'm not sure what adobe files are still installed but apply each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

Raef5E04Author
Participant
February 23, 2021

Thanks will try this, hopefully it works.

kglad
Community Expert
Community Expert
February 23, 2021

let us know.