Participant

Question

Unable to update XD to XD 41 version.

Forum|Forum|5 years ago
June 11, 2021
4 replies
1290 views

Hello everyone,

I can't update my XD to 41 released version, what is a problem since can't open our team project. I already tried :

Adobe Creative Cloud desktop application lists uninstalled Adobe apps as up to date

Solucionado: XD error "This was created with a newer version of... - Adobe Support Community - 10980188

It's really frustraiting see all the messages that adobe already received about this and we still have this issue.

Is there someone who has a efective way to solve this issue? I really need to open my team's project but right now no access at it at all.

Thank you all in advance.

P.S;. I'm in license 40.0.22 and I'm using an enterprise ID from my company, so there's no way that I can open this file in other pc or somehting like that, due to compliance guidance.

Product performance

This topic has been closed for replies.

D

defaultwykou1j1fn5y

Participant

Anybody has any update on this? My app was updated earlier today via CC but it was still 40.1.22 version, not 41. Wonder if this case is specific to those who use enterprise ID.

Harshika Verma

Community Manager

Hi there,

Sorry for the delay in response. We would suggest contacting our enterprise team using this link https://helpx.adobe.com/enterprise/using/support-and-expert-services.html who might help you immediately.

Thanks,

Harshika

D

defaultwykou1j1fn5y

Participant

Experiencing similar issue. CC is showing my app is already up to date (version 40). My colleague had hers updated to version 41 and now I can't work on the file - which means basically I can't work (thanks Adobe?). I'm using enterprise ID as well. Tried signing in and out, restarting the app, uninstalling-reinstalling the app. NOTHING worked. Seems like I better take leave untl this issue is fixed.

D

defaultwykou1j1fn5y

Participant

As you can see, no version 41 in sight.

S

Sha5E69

Participant

Hi,

I'm having the same issue! Cannot update XD 40 to 41. It just shows that it's already up to date.

Please advise ASAP.

L

Lyelton5FE2Author

Participant

It's really annoying because, you follow every recommendation, delete everything, reinstall and no way to solve it...

Maybe (don't know if its possible) but a quick solution for this kind of error should be that Adobe disponibilizes the update package in order that users could install them "over" the older version. I know that today we have all this cloud integrated system for the apps that's a cool thing, but if it's not working the way it should, Adobe should be able to provide a easier solution.

Don't know what is the issue with the server (it might be that?) that XD doesn't download the latest version even when we forces it to do it so, creative cloud will say that you have everything updated.

Donnu.

Harshika Verma

Community Manager

Hi Lyelton,

We are sorry for the frustration. We will try our best to help you out here. We would request you to please try the steps suggested in this article: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available.html

Let us know if that helps and we'll take it from there.

Thanks,

Harshika

L

Lyelton5FE2Author

Participant

Hi Harshika,

As I commented I already tryed these steps without solving the issue, do you know other way I can address this asap?

Thank you for you help,

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