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Participant
Aug 2, 2024 8:10 PM UTC
Answered

Unable to use apps, being asked to purchase them.

What happened to my account? I've updated my apps but I'm being asked to purchase them. Did my subscription run out?

 

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Kevin Stohlmeyer
Kevin StohlmeyerCorrect answer
Community Expert
Aug 2, 2024 8:30 PM UTC

Try the steps outlined on this page:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

If you are an Enterprise customer, please check with you plan adminstrator.

 

2 replies

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity ExpertCorrect answer
Community Expert
Aug 2, 2024 8:30 PM UTC

Try the steps outlined on this page:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

If you are an Enterprise customer, please check with you plan adminstrator.

 

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Participant
Aug 2, 2024 8:41 PM UTC

Thank you!

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