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Kendrew5EB3
Participating Frequently
September 24, 2021
Answered

unable to use creative cloud applications?

  • September 24, 2021
  • 1 reply
  • 1183 views

I have previously bought the creative cloud plan, but every app says, "start trial" next to it, when I try to buy the creative cloud plan to get access to the apps, I get either messages saying, "Account type not supported ; Continue with a different account to access the service." and "Company or School Accounts are not supported. Continue with a Personal Account to access the service." or I'll be able to get through the process of buying the plan, only to be stopped on the last plan because I own a creative cloud plan already. help?

This topic has been closed for replies.
Correct answer SuJoshi

you are an adobe employee help me


I would recommend you to contact Adobe Support so that they can check the required logs to troubleshoot the issue. You can contact the support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

1 reply

S
Community Manager
SuJoshiCommunity Manager
Community Manager
September 25, 2021

Please confirm if the apps are installed by your IT team. If yes, it seems that they have set some restrictions.

You can delete the "OperatingConfigs" folder from the following location on your device and relaunch the application: 

> Windows : "C:\\ProgramData\\Adobe\\"
> Mac : "/Library/Application Support/Adobe/"

    K
    Kendrew5C73
    Participant
    September 30, 2021

    I took it to my schools IT department before i made this thread, after checking my library, the OperatingConfigs file is not there, so i assume the IT people already did that. I also deleted and reinstalled creative cloud, it still doesnt work. any other ideas? thanks

    S
    Community Manager
    SuJoshiCommunity Manager
    Community Manager
    September 30, 2021

    Please check both the "system" and the "user" library for the OperatingConfigs folder.

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