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Participant
August 2, 2023
Answered

Unable to use Photoshop since this evening (CCE Managed membership)

  • August 2, 2023
  • 3 replies
  • 328 views

Good evening,

This is the first time I am writing a post in the Adobe community. Excuse-me if I should have posted elsewhere.

I have two profiles :
- one personal profile. In this profile, I had personally purchased photoshop, but now, it is expired.

- I have another profile "Academic Software FNEP as Student". In this profile, I have paid for at least a year in April or in May.

I have been intensely using Photoshop for more than a year but since this evening, when I start Photoshop, I get a screen where I am asked to say whether I am a student, a company etc and, if I got it well, it is expecting me to pay to access photoshop. I don't know whether it has taken my personal profile by default, but at any rate, that won't do. I have already paid as a student and I won't pay again.

Could you tell me how I should proceed to make photoshop understand what profile I am using ? Or could you tell me whether there is a specific place to discuss this subject ?
Thank you in advance for your help.

A. Habibi

    This topic has been closed for replies.
    Correct answer Arash24121551ds7z

    Thank you kglad !
    Signing out and back did not work for me. However the problem was fixed by setting the professional profile as the default profile.
    Cheers !

    3 replies

    kglad
    Community Expert
    Community Expert
    August 3, 2023

    sign out and then back in to your cc desktop app and select the profile you want.

    Participant
    August 4, 2023

    Good morning kglad,
    I am sorry, the first time, I had not grasped the meaning of "cc" (creative cloud). I thought you were talking about the photoshop desktop app. So I tried your solution and it worked as well. Thanks a lot.

    kglad
    Community Expert
    Community Expert
    August 4, 2023

    you're welcome.

    Arash24121551ds7zAuthorCorrect answer
    Participant
    August 3, 2023

    Thank you kglad !
    Signing out and back did not work for me. However the problem was fixed by setting the professional profile as the default profile.
    Cheers !

    kglad
    Community Expert
    Community Expert
    August 3, 2023

    you're welcome.

     

    p.s. were you unable to select your professional profile when signing back in to the cc desktop app?

    kglad
    Community Expert
    Community Expert
    August 2, 2023

    sign out and then back in to your cc desktop app and select rhe correct profile.

     

    ----------

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



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