Unable to use Photoshop since this evening (CCE Managed membership)
Good evening,
This is the first time I am writing a post in the Adobe community. Excuse-me if I should have posted elsewhere.
I have two profiles :
- one personal profile. In this profile, I had personally purchased photoshop, but now, it is expired.
- I have another profile "Academic Software FNEP as Student". In this profile, I have paid for at least a year in April or in May.
I have been intensely using Photoshop for more than a year but since this evening, when I start Photoshop, I get a screen where I am asked to say whether I am a student, a company etc and, if I got it well, it is expecting me to pay to access photoshop. I don't know whether it has taken my personal profile by default, but at any rate, that won't do. I have already paid as a student and I won't pay again.
Could you tell me how I should proceed to make photoshop understand what profile I am using ? Or could you tell me whether there is a specific place to discuss this subject ?
Thank you in advance for your help.
A. Habibi
