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itinfoc32902306
itinfoc32902306
Participant
Oct 2, 2018 3:31 PM UTC
Question

Unable to validate/active my software with serial key after installing

I purchased adobe acrobat 2015 or XII and i have been using the same software since years now i am trying to move to another machine but the serial key is not able to validate or activate the software.

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1 reply

Adobe Employee
ravinderg62643219
Adobe Employee
Oct 4, 2018 5:10 AM UTC

Hi,

Make sure that you are using the correct installer. You can try downloading Acrobat DC from Download Pro or Standard versions of Acrobat DC | Non-subscription

Please confirm the OS you were on earlier and the new OS you are moving to.

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