Skip to main content
EvansP
Participant
Mar 8, 2018 9:24 PM UTC
Question

unable to validate serial number

We have Acrobat DC 2017 with volume licenses. On one of the installs, when launching the application a window comes up reading: :Unable to Validate Serial" number.

I called support (if that's what you call it) After being transferred to 7 different people and verifying the account, I finally get to some guy named "Kaushik" who refuses to help me because he cannot validate the account.

So I turn to the real experts, the user forum.

This topic is closed to new replies. Start a new post to keep the conversation going.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
Mar 9, 2018 2:33 PM UTC

under what user name is your volume license?

[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices