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EvansP
Participant
March 8, 2018
Question

unable to validate serial number

We have Acrobat DC 2017 with volume licenses. On one of the installs, when launching the application a window comes up reading: :Unable to Validate Serial" number.

I called support (if that's what you call it) After being transferred to 7 different people and verifying the account, I finally get to some guy named "Kaushik" who refuses to help me because he cannot validate the account.

So I turn to the real experts, the user forum.

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 9, 2018

under what user name is your volume license?

[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]

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