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ob_default44683812
Participant
June 9, 2025
Answered

Unable to view all contracts for our VIP/Customer ID as a new administrator

  • June 9, 2025
  • 1 reply
  • 275 views

I am a new administrator at our school.  The old administrator added me then removed themselves and left.  I can see partial contracts but not all of them, primarily the creative cloud.  How can I contact the enterprise support to get this sorted?  I only have the option for K-12 express as a support option in the enterprise console.

Correct answer Anshul_Nautiyal

Hi @ob_default44683812,

 

Thanks for reaching out and confirming.

As checked, we can confirm that only K–12 licenses are currently active under your contract.

To track changes made in the Admin Console (settings, admins, users, products), go to:
Admin Console > Insights > Logs > Audit Log
For more information: https://adobe.ly/43KXg0N

To re-add licenses under your contract, you can contact your reseller or account manager, or follow the steps here:
https://adobe.ly/45eXUVp

 

Let us know if you need further assistance. 

Regards,
^AN

1 reply

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
June 9, 2025

Hi there, 

 

I have checked your account, and the only active plan is Adobe Express for K-12, for which you are the Admin. The rest of the plans are cancelled. 

I hope this helps you.

 

Thanks,
^BS

O
ob_default44683812Author
Participant
June 9, 2025

cancelled?  yikes.  Could I raise a ticket to get a "log" of what was cancelled and when?  I will need to reinstate those and get things running again.  I still have email access to the outgoing administrator, they removed themselves but hopefully a log has remained.

A
Community Manager
Anshul_NautiyalCommunity ManagerCorrect answer
Community Manager
June 9, 2025

Hi @ob_default44683812,

 

Thanks for reaching out and confirming.

As checked, we can confirm that only K–12 licenses are currently active under your contract.

To track changes made in the Admin Console (settings, admins, users, products), go to:
Admin Console > Insights > Logs > Audit Log
For more information: https://adobe.ly/43KXg0N

To re-add licenses under your contract, you can contact your reseller or account manager, or follow the steps here:
https://adobe.ly/45eXUVp

 

Let us know if you need further assistance. 

Regards,
^AN

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