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namajack
Participant
January 17, 2018
Answered

uninstalling AFTER running Creative Cloud Cleaning Tool (oops)

  • January 17, 2018
  • 1 reply
  • 532 views

This was my mistake, I guess.

I was removing a few 2015 editions of CC from a PC workstation in order to install the 2018 editions. I thought I could simply run the cleaner tool to remove everything and start fresh, but I should have read the instructions more closely -- apparently I need to uninstall the apps first before using the cleaner tool.

After installing the 2018 editions, I noticed that the 2015 editions were still there, but now Windows does not recognize that the apps are installed on the PC anymore and does not show them on the Uninstall screen. At this point, can I just drag them into the Trash, or does it get dirtier than that. To avoid confusion for the user, I need to remove these so they are not confused by the two versions. Also, I would prefer to not have to "reinstall" 2015 editions over the top of the existing installations and them properly uninstall through Windows.

If I can make a suggestion, I wish Adobe would supply a text file version of the directions for the cleaning tool along with the tool itself. It would be much easier to review the process when we only occasionally use the product.

Thanks in advance.

    This topic has been closed for replies.
    Correct answer alisterblack

    Oops, not Terminal but Command Prompt. This is occurring on a Windows 10 machine.


    Hi,

    As these were installed from a CCP package try an msi uninstall.

    The packages which are installed from the "Build" subdirectory should be uninstalled using the same package, namely by running the msiexec command with the /uninstall switch, e.g.

    start /wait msiexec /uninstall photoshop_and_illustrator.msi /qn

    Another approach is to build an 'uninstall' package using CCP. See here.

    1 reply

    Bani Verma
    Bani Verma
    Legend
    January 18, 2018

    Hi Namajack,

    As you have mentioned you would like to uninstall CC 2015 versions apps from the machine, however you don't see the apps listed in the windows control panel anymore.

    Just to confirm have you tried uninstalling these apps through the Creative Cloud desktop app as well ? If not then please try, see: Uninstall or remove Creative Cloud apps.

    Let us know if this helps.

    N
    namajackAuthor
    Participant
    January 18, 2018

    The 2015 apps don't appear there. When the 2015 editions were first installed, we did not package then with the Adobe Cloud Desktop app. These apps were installed as a device license package, and I had planned to install updates via the Terminal app, but that did not work as I had expected: it only updated the apps to the last versions of the 2015 spec of the software, not replace them with 2018 editions, so I recreated a 2018 package with the Creative Cloud Desktop app, but that does not recognize they exist on the machine, even though I can launch both 2015 and 2018 editions of Illustrator.

    N
    namajackAuthor
    Participant
    January 18, 2018

    Oops, not Terminal but Command Prompt. This is occurring on a Windows 10 machine.

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