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A
Avanti Commercial
Participant
July 7, 2025
Question

Unknown subscription charges on company credit card.

  • July 7, 2025
  • 2 replies
  • 261 views

This is a long one, so bear with me.  Our company manages the subscriptions for all Adobe products which, since early 2023 are now registered with our Teams account (thank you Adobe - this makes life much easier). Prior to that, each employee had their own subscription paid for by the company card.  Unfortunately as they left the business, it appears none of these subscriptions were cancelled.  In addition to the amount charged for the Teams Account, we are also being charged an additional 12 times for subscriptions each month.  I have contacted Adobe support numerous times and their suggestion was to contact the bank.  However, the bank has said that without knowing what subscriptions we are cancelling then they can't help.  The alternative would be to cancel all payments to Adobe from that card and change the Teams payment to another card.  This does not work for us - the card in question is one that is used for multiple business payments.  Why won't Adobe give me the account details of the 12 subscriptions or allow me to cancel those?

 

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 7, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
July 7, 2025

Hi @Avanti Commercial,

 

Thank you for reaching out. As noted, you have already contacted our support team, and an active case is in progress. You should have received an email with the status of your case.

For further assistance, I recommend continuing the conversation through that support case. Our team will be able to guide you and provide the necessary help.

Regards,
^AN

A
Avanti CommercialAuthor
Participant
July 7, 2025

Hi Anshul, Thanks for the response, however I have tried contacting the support team but unfortunately it keeps dropping out.  I have not had a response and the email I received advised me to contact our bank.  When this was done, the bank asked what payments did we want to cancel. As we don't have invoices we can't tell them.  The only option we have is to cancel all Adobe Subscriptions for at least a month.  This is unsatisfactory as it will cause major disruption to our business.  If Adobe could just tell me what the email address is that is attached to the payments (dates and amounts provided) then we can cancel or move to our teams as necessary. As you are on thi spage from Adobe, perhaps you could contact me via my email address and we can sort this out. 

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 7, 2025

you have to show you're the credit card owner.

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