Unreachable manager

Forum|Forum|4 years ago
February 8, 2022
4 replies
180 views

Doors anyone have any idea how to reach Adobe? For several years I have about 16 creative cloud licenses and an enterprise account with my own account manager. When I need extra licenses or a renewal, I reply to the last email that was sent, but then I am told that person has left the company. That is mostly what happens. I get an undeliverable-message. Probably the mail is not forwarded because communication stops here.
Can Adobe create a bit more friendly organization to keep in contact with anyone who can manage my account? I don't really care for a 'personal' account manager when that person is gone within a year.

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T

Test Screen Name

Legend

Adobe have a special support system for enterprise customers. If you have access to the admin console with support privileges and an enterprise account, you can use the admin console to raise a support case.

M

Manan Joshi

Community Expert

Please contact support they should guide you to the appropriate department.

To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
You can also try contacting the sales team. See the following link for contact details of sales representatives

https://www.adobe.com/about-adobe/contact.html
-Manan

-Manan

P

pieterbreeAuthor

Participant

What is the use of a personal account manager when I still have to browse to get in contact??

Pieter Bree
TconcepT

M

Manan Joshi

Community Expert

Hi @pieterbree,

I am not speaking on behalf of Adobe, I am just trying to help you out. This question would better be asked to the support/sales team once you get in contact with them

-Manan

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