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Correct answer kglad

assuming you posted in the wrong forum and you have an individual subscription, there are two other ways to contact adobe support if you have a problem with chat; phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patience helps

(if you don't see the chat field, try a different browser)

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

<moved from enterprise&teams>

3 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 9, 2023

oops, i see your message was moved back here, so you do have a teams/enterprise subscription.

 

in that case, ignore the above and contact your plan administrator.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    January 7, 2023

    assuming you posted in the wrong forum and you have an individual subscription, there are two other ways to contact adobe support if you have a problem with chat; phone and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patience helps

    (if you don't see the chat field, try a different browser)

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

     

    <moved from enterprise&teams>

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    January 7, 2023

    Do you have an individual subscription, if yes then follow the instructions given below. However, if you have an enterprise subscription then you will need to contact support, you can do so via the Admin Console.
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    If the information does not help, then you need to contact support. To contact support follow the instructions given below
    1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
    2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
    3. In order to talk to a human type "AGENT" in the chat box
    4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

    P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y-Manan

    -Manan
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