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defaultvvbhq9xqx651
Participant
February 17, 2023
Answered

Update license for Shared Device when contract expires

  • February 17, 2023
  • 1 reply
  • 512 views

Hello,

Scenario:

Let's say I create a Shared Device package today (2/16/23) and install it on one computer. Per the selection I made when I created the package (see attachment), it tells me that our contract expires on March 3, 2023. Let's say that the license for that shared device was renewed, and the contract will expire on March 3, 2024. What will happen to the device on March 3, 2023? Will it update the license automatically? If not, how do I update the shared license to reflect the new contract expiration of March 3, 2024?

Thanks!

This topic has been closed for replies.
Correct answer Ashish_Harrison

Hi @defaultvvbhq9xqx651 once you renew the contract, create a License only package (You do not need to reinstall the applications) and deploy it on the user's machine. Please make sure prior to deploying/installing quit all Adobe Apps and background processes from Task Manager/Activity Monitor.
License only package here I mean - Just include Creative Cloud while creating an SDL package. The package will have a license file. Thanks!

1 reply

Ashish_Harrison
Adobe Employee
Ashish_HarrisonCorrect answer
Adobe Employee
February 17, 2023

Hi @defaultvvbhq9xqx651 once you renew the contract, create a License only package (You do not need to reinstall the applications) and deploy it on the user's machine. Please make sure prior to deploying/installing quit all Adobe Apps and background processes from Task Manager/Activity Monitor.
License only package here I mean - Just include Creative Cloud while creating an SDL package. The package will have a license file. Thanks!

Regards,Ashish Harrison
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