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rcstechnology
rcstechnology
Participant
Mar 20, 2018 3:29 PM UTC
Answered

Update to latest CC version

We are having trouble deciphering how to upgrade our machines to the latest adobe cc software. we deployed by device 2 years ago and now we want to get the latest versions. when we used the creative cloud app, it installed a trial version of the newest software piece that we chose to update.

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    alisterblack
    alisterblackCorrect answer
    Inspiring
    Mar 21, 2018 4:15 PM UTC

    Hi,

    If you installed the Desktop App and then signed in, it will have checked for entitlement. If your Adobe ID has no entitlement then the app will become a trial version.

    To fix this run the device license again - Create packages with Adobe Creative Cloud for education device licenses

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    1 reply

    alisterblack
    alisterblackCorrect answer
    Inspiring
    Mar 21, 2018 4:15 PM UTC

    Hi,

    If you installed the Desktop App and then signed in, it will have checked for entitlement. If your Adobe ID has no entitlement then the app will become a trial version.

    To fix this run the device license again - Create packages with Adobe Creative Cloud for education device licenses

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