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Michael24470443v0oi
Participant
May 16, 2022
Question

Updated Emails - Merge Users?

  • May 16, 2022
  • 1 reply
  • 130 views

We recently went through a process of updating emails for our organization. When that happened, staff were not able to log in with the "old" email address. Problem is, some staff had content attached to those accounts. Is there any possibility to merge the "old" content with the new user emails?

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1 reply

Vikrant R
Vikrant R
Inspiring
May 16, 2022

After your emails were updated, did you take any action on the Adobe Admin Console? 

  • Do both users exist in the Admin Console? One with the old email and one with the new email? (Look in both the Users tab and Directory users tabs)
  • Did you remove the "old" users before adding new ones?
  • What are the user types for both the Old and New accounts? Did these remain the same or updated.

How do you manage users in the Admin Console? Do you use the UI or CSV or do you use a Sync method to manage users? Can you take a look at the Edit Users section in following document? https://helpx.adobe.com/ie/enterprise/using/bulk-upload-users.html. Run a small test with 1 or 2 users and see you're able to update and resolve your issue. Be careful with the ID column in the CSV, as that is used to make the rest of the associations.

 

This can become a bit complicated, and since we don't visibility inside your accounts, I'd suggest reaching out to Adobe Support as assets are involved. If the assets get removed permanently, there won't be any way to retrieve them.

 

 

 

 

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