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dang44156093
dang44156093
Participant
January 9, 2019
Answered

Updated to Illustrator 2019 - gone from full version to trial

  • January 9, 2019
  • 5 replies
  • 860 views

HI All

I use a PC with a corporate/business licence for CC, however my CC account on the PC is my own (unique to this PC, I dont use it on other PCs)

I have never had a problem updated CC versions, however after installed Illustrator 2019, the 2018 version is no longer on my PC and all I have access to the 7-day trial version of 2019, of which I havent activated yet. Photoshop also updated however it has left the 2018 version on the PC so I can still use that app.

I looked through the forum and found this page: Adobe 2019 CC license problem  - I am in the same situation as this guy. However the "correct answer" provided isnt really an answer at all (its rather condescending) It says to revert back to 2018 using the CC tool, but there is no option in my CC Desktop app to restore a previous version of 2018 (under the drop down arrow for Illustrator, with Manage the only option I get is to uninstall)

This advise explicitly given here: The older versions are available via the CC Desktop App (choose 'other versions' in the drop down menu beside the application name) - is incorrect as there are no "option versions" options in my Desktop App where I can roll back to 2018

My rather long winded question is - how can I revert back to 2018 (and continue working) without contacting my departments software unit and spending weeks trying to figure this out?

Cheers

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

But how did I have this in the past? Why was I able to update previous versions but not this one? And why cant it be rolled back?


Dang44156093, I do not know what licensing method your government organization set up.  I did review the e-mail address you used to post to this public discussion forum, and there is not a Creative Cloud membership associated with it.  Please work with your organizations Creative Cloud admin so that those questions can be answered.

5 replies

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
January 9, 2019

Dang44156093, sorry Illustrator CC2019 is reverting to a trial installation.  The discussion you referenced at Adobe 2019 CC license problem is in relation to device licenses being available for CC 2019 applications. 

What type of a Creative Cloud membership do you have, Dang44156093?  Are you using a Creative Cloud for Team or Enterprise membership?  If so, are you one of the designated administrators and do you have access to the Administrator console to create any needed installation packages?

dang44156093
dang44156093Author
Participant
January 10, 2019

It is an Enterprise membership - i work in a large Government organisation, and the licence used is for all the computers that connect to the clear internet (as opposed to the intranet)

No, I am not an administrator but tech support can and should be able to access the admin console

As mentioned, I have never had trouble in the past updated CC software using the same setup - when it was first uploaded onto this PC, it was 2017, and last year I was able to  update all packages to 2018 without any hassles - this year is different

I am still none the wiser about how to revert back to a working version of Illustrator. This has really killed productivity

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
January 10, 2019

Moving this discussion to the Deployment for Creative Cloud for Team, Enterprise, & CS forum.

Thanks for the update, Dang44156093, I am sorry that you continue to face difficulties using your Government organizations Creative Cloud membership.  From your most recent post though it does not appear that you have the necessary access to install Creative Cloud applications.  If you do require this access then please work with your Creative Cloud plan admin so that you can gain access to the Administrator Console.

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