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richjones98
Known Participant
June 11, 2013
Answered

"Updates have been suppressed by the Administrator" by accident

  • June 11, 2013
  • 3 replies
  • 4393 views

We built silent installers for our CS6 programs, deployed the software, but when admins try to log in and install updates manually, they get a message saying

Update Failed

Updates could not be applied

Please contact your Administrator if you wish to apply updates on your machine.  Updates have been suppressed by the Administrator.

When we built the silent installers with the Adobe Application Manager Enterprise Edition, we picked an option for updates, but obviously we picked the wrong one, as we just didn't want it prompting non-admin users about installing updates, not preventing admins from installing them.

Is there a way to change this on the local machines?

    This topic has been closed for replies.
    Correct answer Rayyann

    Hi Richard,

    Try  delete or rename AdobeUpdaterAdminPrefs.dat file

    MAC <Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat

    Windows C:\Program files\common files\adobe\AAMUpdaterInventory\1.0\AdobeUpdaterAdminPrefs.dat


    and update

    Share this link with Administrator .This links will helpful Disable auto-updates | Application Manager | IT administrators  

    Hope it Helps !!

    Many Thanks,

    Rayyan



    3 replies

    Rayyann
    RayyannCorrect answer
    Inspiring
    October 27, 2015

    Hi Richard,

    Try  delete or rename AdobeUpdaterAdminPrefs.dat file

    MAC <Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat

    Windows C:\Program files\common files\adobe\AAMUpdaterInventory\1.0\AdobeUpdaterAdminPrefs.dat


    and update

    Share this link with Administrator .This links will helpful Disable auto-updates | Application Manager | IT administrators  

    Hope it Helps !!

    Many Thanks,

    Rayyan



    Mrinmay Majhi
    Mrinmay Majhi
    Participating Frequently
    October 27, 2015

    Moving to Enterprise

    billbronner
    billbronner
    Participant
    October 27, 2015

    I'm having the same problem, but didn't even use an atypical installer, just the regular old installer.  Haven't been able to find a fix for the life of me.  For the record I'm running CS6 on a Mac Pro Tower, OS X version 10.10.5.

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