Updates not listed in Creative Cloud desktop app

Question

We have several users who are not able to update their applications (specifically Premiere) past version 22.6.2 and we need them to be on v23. Despite doing everything listed in this Adobe Support document including a full reinstall of Creative Cloud, they still can't update their applications past version 22. We do not have any restrictions on any of our users as far as what versions they can use.

Anyone have any ideas as to why this might be happening? What are we missing?

kglad · Accepted Answer

Already tried both of those suggestions, including complete re-install of creative cloud. One of my first thoughts was that this was some kind of managed package thing on the admin console, however we don't have nor have ever used packages

open the support tab on your admin console > start chat or start case or request expert session.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

kglad · Answer

do their computers meet specs?

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