URGENT: Adobe ID no longer used but I need access!
Hi.
I am in desperate need of some help but it is pretty complicated. So, my work uses Adobe enterprise and my Adobe login email for a previous role was (xxxxxxx@xxx.xxx). After using this Adobe ID for awhile, MOST IMPORTANTLY for Lightroom mobile, I eventually changed jobs to a partner company and I was given a new Adobe ID login email (xxxxxxx@xxx.xxx) and my old email account was shut down / deactivated (as most companies do when you leave a company). However, I was still logged into Lightroom on my mobile using that first / original Adobe login ID (xxxxxxx@xxx.xxx).
Now, I have just been travelling for 3 weeks through Europe and have been using Lightroom mobile with that first / original Adobe ID email as I was never prompted to logout or anything. So, when I returned home I tried to sync LR mobile with my desktop lightroom but I was unable to so to fix the issue I tried to log out and back into LR mobile app however when I logged back in I used my current Adobe ID that I use at work today (xxxxxxx@xxx.xxx) and all my photos were obviously gone because I had logged into a new account.
SO - the main problem is that I do not know the password / have access to my old Adobe ID and I assume it would have been deactivated by the company. BUT when I was using LR mobile while travelling with my old account it WAS syncing to the cloud everytime I brought in a new photo / edited a pic so I am hoping that all my photos are saved to the cloud somewhere under this old email account but I just need access to it!
SO IN SHORT - How would I go about accessing an old Adobe ID account who's password is unknown and the email may have been deactivated by the enterprise company?
Please please please help!
Thank you in advance,
Tom.
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