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Richard25906743673n
Participant
September 1, 2022
Answered

[URGENT] Being charged even without any plans, subscriptions or card details entered??

Hello, I am Being charged even without any plans, subscriptions or card details entered. There is nothing left me for to cancel so I think someone is using my card. I asked my card provider to dispute the transactions but they require me to contract adobe first. Please help asap as I am loosing money!!!

 

please investigate Transaction no #409307217 of 30.34 GBP taken from my Wise account on Tuesday 30th August 2022, 20:49.

 

I absolutely did not authorize this.

my email:

[Personal information removed by moderator]

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    Manan JoshiCorrect answer
    Community Expert
    September 1, 2022

    Please contact support, as only they have access to account information.

    If you have an enterprise/teams subscription then you can contact support via Admin Console

    Navigate to Adobe Admin Console > Support

    For Personal account, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type AGENT to avoid bots and talk to a human.

    You can also contact Adobe via phone, refer the following link

    https://helpx.adobe.com/contact/phone.html

    You can reach via Twitter as well @AdobeCare

    P.S. :- Refrain from posting personal information on a public forum, you putt yourself in danger's way by doing that.

    -Manan

    -Manan
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    1 reply

    Community Expert
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    September 1, 2022

    Please contact support, as only they have access to account information.

    If you have an enterprise/teams subscription then you can contact support via Admin Console

    Navigate to Adobe Admin Console > Support

    For Personal account, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type AGENT to avoid bots and talk to a human.

    You can also contact Adobe via phone, refer the following link

    https://helpx.adobe.com/contact/phone.html

    You can reach via Twitter as well @AdobeCare

    P.S. :- Refrain from posting personal information on a public forum, you putt yourself in danger's way by doing that.

    -Manan

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    -Manan
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