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JiaKaleb
JiaKaleb
Participant
Feb 24, 2021 2:46 PM UTC
Answered

Urgent Creative Cloud Compatibility Issues

I am currently running the Windows 10 pro 20H2 19042.804. My laptop is 64bits and I have 16gb of rams. However, Creative Cloud says it is running in compatibitly mode and stating I need to upgrade my OS to Windows 10 version 1607. Now I cannot download photoshops or update any of my softwares. Please help!

 

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kglad
kgladCorrect answer
Community Expert
Feb 24, 2021 2:47 PM UTC

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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6 replies

Canon4me
Participant
Nov 3, 2024 2:31 AM UTC

You are not alone, I have this exact same issue as you, I am runnning Windows 11 and Adobe Creative Cloud will not let me update my Lightroom Classic app, because I get an error stating that I need to upgrade my operating system to Windows 10 or 11 . How do we fix this, I have tried all the links below and nothing works . HELP ME PLEASE !!!!!!!!!  Thanks ! 

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Nov 3, 2024 3:36 AM UTC

change your default browser to a non-opera browser.

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Canon4me
Participant
Nov 3, 2024 4:55 AM UTC

I have always used Microsoft Edge as my browser , which is a non-opera browser . I upgraded my Windows 10 to Windows 11 , and Adobe Creative Cloud does not recognize my Windows 11 . When I try to update my Lightroom Classic, I get an error that I must upgrade my operating system to Windows 10 or 11 . I have tried every link listed here in this thread, and nothing works, nothing changes, I still can't update my Adobe apps . HELP !!!!! 

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Donnazz
Participant
Feb 24, 2021 3:03 PM UTC

I feel your pain

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DONNNA SNOWDEN
kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
Feb 24, 2021 2:47 PM UTC

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

Translate
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