Urgent: License Provider Legitimacy Concerns - Priho Group (Panama)

Question

Hello Adobe Community,I'm reaching out regarding serious concerns about our Enterprise licensing arrangement at Tocumen International Airport-PanamaCurrent Situation:Our license administrator (Priho Group/prihogroup dot com) has notified us of a 48-hour system outage, claiming Adobe's platform is down and requires "manual reset."Red Flags Identified:Priho Group doesn't appear in Adobe's authorized partner directoryThe 48-hour resolution timeline seems excessive for Enterprise-level supportLimited transparency about their direct relationship with AdobeVerification Attempts:Contacted Adobe support with limited progressReviewed our Admin Console but unclear on distributor validationQuestions for the Community:1.Has anyone experienced similar "extended outage" scenarios with legitimate Enterprise providers?2.Are there known cases of unauthorized resellers operating in Latin America?3.What's the definitive way to verify if a provider is an authorized Adobe Enterprise distributor? 4.Recommended escalation paths within Adobe for license validation?Our organization holds: Adobe Enterprise DEL - Aeropuerto de Tocumen S.A.Any insights or similar experiences would be greatly appreciated. We're particularly concerned about potential gray market licensing affecting our operations.Thank you for your assistance.

ibnk40016118 · Answer

Thank you for confirming there haven't been widespread Adobe issues this week. This actually deepens our concerns.

Timeline of Our Specific Outage:

Start Date: Wednesday, November 19th
Current Status: Still ongoing as of today
Provider's Explanation: taking up to 48 hours for repairs
Provider: Priho Group (https://prihogaryp Dot com)

Key Concern:
The fact that there's no general Adobe outage, yet our provider claims this is an Adobe platform issue, strongly suggests the problem is isolated to their specific service arrangement with us.

Additional Context:

We're located in Panama (Tocumen International Airport)
Account: DEL - Aeropuerto de Tocumen S.A.
Provider has been unresponsive to direct validation requests

This discrepancy between your experience and our situation further indicates we may be dealing with an unauthorized reseller scenario rather than a legitimate Adobe Enterprise provider.

Has anyone in the Latin American region experienced similar isolated "outages" with specific providers that turned out to be licensing issues?

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