Participant

Question

usar@adobe.com is legit?

Forum|Forum|1 year ago
February 7, 2025
5 replies
1133 views

Hi I received invoice from usar@adobe.com, is this email legit? Thanks

Participant

Looked through the header and chanced the attachment after verifying it wasn't a redirect or masked origin. Do you use magento open source or Adobe Commerce? The one I receieved was regarding the invoice for the Adobe Commerce users. Banking details, remit to and the other account details look legit. First time I've receiced this type of invoice, but everything checks out so maybe a new billing system for paperless users?

A

Anshul_Nautiyal

Community Manager

Hi @Greenzen,

Thanks for reaching out, and sorry for the delayed response. Upon checking, I see that you have an active Individual Creative Cloud plan associated with the Adobe ID used to post this query. You can view your invoice by following the steps outlined in this guide: View and Print Your Adobe Invoice.

Additionally, please send me the invoice you received via personal message so I can verify its authenticity. You can review this guide on how to send a personal message: How to Send a Personal Message in the Adobe Community.

Let me know if you need any further assistance.

Regards,

^AN

G

Greenzen

Participant

This was a response to the OP. Not a question, but thanks I guess. The email was regarding an adobe commerce account we have.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from account, payment and plan">

A

Anshul_Nautiyal

Community Manager

Hi @marijela_4353,

Thank you for reaching out.

Upon reviewing your account, I see that you have two contracts associated with the Adobe ID used to post this query—one is a direct contract, and the other is indirect.

For invoices related to your direct contract, the contract owner can access the billing history through the Adobe Admin Console, provided the Teams membership was purchased directly from Adobe. You can find more details in this guide: Manage Invoices in the Admin Console.

For the indirect contract, invoices and billing details are handled by your reseller, who will provide the necessary information.

Additionally, I have sent you a personal message with further details. Please check your inbox.

Let me know if you need any further assistance.

Regards,
^AN

John T Smith

Community Expert

As far as I know Adobe does NOT send you invoices by email

Invoice help https://helpx.adobe.com/creative-cloud/help/print-receipt.html
-https://community.adobe.com/t5/account-payment-plan-discussions/locating-your-adobe-invoice/td-p/13040992

Jeffrey_A_Wright

Community Manager

Marijela, please see https://adobe.ly/4hZ4qCS for information on how to access the invoices for a Creative Cloud for Team subscription. I would recommend you show the e-mail to your organization's Creative Cloud plan administrator so they can investigate or report the e-mail as needed. ^JW

kglad

Community Expert

check your account, https:account.adobe.com

Karl Heinz Kremer

Community Expert

Based on my recent experience with fraudulent invoices, my default reaction to anything that shows up in my mailbox is to assume it's a scam. Unless you recognize the charge, you should assume that it's a scam as well. You can always get in touch with Adobe's customer service to find out if it's legit.

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