User account doesn't link up wih assigned license

Question

Hello Folks,We're getting some issues with licenses not assigning to the user.In fact, on the Admin Console, we see the user is assigned an Adobe Pro license, but when he logs in on his device, the Adobe Pro is locked, and only available via a Free Trial.Is there something we're missing ?

Anshul_Nautiyal · Answer

Hi @Raph13,Thanks for reaching out. It seems like the user is facing an access issue with the assigned product, follow these steps to resolve the problem:Confirm the Correct Adobe ID: Ensure the user is signing in with the same email address assigned to the license in the Adobe Admin Console. Users may accidentally log in with a personal or different work email. If prompted, they should select the correct profile (e.g., Organization Profile).Refresh License Activation: Sign out of Adobe Acrobat (or Creative Cloud) and sign back in.If the issue persists, try signing in from a different browser or using incognito mode.Address Trial or Expiry Errors: If the user encounters a trial or license expiry error, refer to the following Adobe documentation for troubleshooting steps:Resolve Trial and License Expired ErrorsReassign the License: Try unassigning the product and then reassigning the license to the user's Adobe ID via the Admin Console.Reinstall Adobe Products: If the issue persists, uninstall all Adobe applications using the Adobe Creative Cloud Cleaner Tool, then reinstall Acrobat. Hope this helps. Let me know if you need any further assistance.Regards,^AN

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