User cannot sign in on new laptop - working remotely

I am both the Enterprise administrator and the designated user for Adobe Document Cloud eSign account - 1 year subscription started 1/Dec/2015.

I am working remotely on my laptop while on vacation in Italy - normally use my desktop working from home in London.

It seems I cannot install the Adobe app that I have downloaded using the Adobe Acrobat installer: acrobatproDC_EpotZJynSsSpcHQMP9UOVw0409.

Although I can login both as an Administrator and as a user (different Adobe IDs for two different email addresses) I am unable to see our dashboard, use Adobe Acrobate to add text to PDFs and I cannot send contracts for signing - I need urgent help please.

Thanks Suzi