Skip to main content
Inspiring
January 23, 2023
Answered

User details change when creating a new account.

  • January 23, 2023
  • 2 replies
  • 402 views

Afternoon.

I'm having an issue with 1 user, once created their username changes as does their name. I have created them the same way as all the others, i have retried in both the standard cretion are and via cvs and the same thing happens. 

 

So i create the users as standard - *name*@*domain* along with their name Joe Blogs and licence. But when done and i check them it has their username as just *name* and their name appears as Joe BlogsJ 

None of my other accounts do this even when created in the same CSV.

 

Any help would be appreciated.

This topic has been closed for replies.
Correct answer F Gilbert

Its been resolved, seems the user was duplicated in different diretories so it was assumeing we were greated multiple accounts for the same user.

 

But all sorted now thanks.

 

 

2 replies

F GilbertAuthorCorrect answer
Inspiring
January 23, 2023

Its been resolved, seems the user was duplicated in different diretories so it was assumeing we were greated multiple accounts for the same user.

 

But all sorted now thanks.

 

 

kglad
Community Expert
Community Expert
January 23, 2023

so the user was already entered.

F GilbertAuthor
Inspiring
January 23, 2023

Sort of, not sure how as when i searched there was no sign of the account once i delete it, Adobe went on and cleaned up the mess.

kglad
Community Expert
Community Expert
January 23, 2023

are there any special characters in their name?

F GilbertAuthor
Inspiring
January 23, 2023

Afraid not, It would be 19BlogsJ@*domain* nothing special. been using the same layout for a couple of years now and never had this before.

kglad
Community Expert
Community Expert
January 23, 2023

maybe they're already been added, and for some reason, you're not see it?