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vanessaj57182789
Participant
June 21, 2023
Answered

User gets various error messages when attempting to log into Acrobat

  • June 21, 2023
  • 1 reply
  • 309 views

Hello, I have a user who cannot seem to get logged into Adobe Acrobat. Error message is that account or password is invalid. I've deleted and recreated his account, he changed his password and he still cannot get logged in. I removed Acrobat using the cleaner utility and re-installed the software but he still cannot get logged in. Is there some place I'm not looking (checked in Active Directory to make sure his account was valid and it is; account is also valid in AWS Active directory)? Any suggestions would be appreciated! Thank you, Vanessa

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Correct answer SuJoshi

Hi @vanessaj57182789 

Please ask the user to sign in to the "adobe.com" website and check the error.

If the user uses a federated ID and the invalid username and password error is coming on the organization page, kindly work internally with your IT team, as the authentication is happening at the organization level, not on the Adobe platform. 

 

1 reply

S
Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
June 22, 2023

Hi @vanessaj57182789 

Please ask the user to sign in to the "adobe.com" website and check the error.

If the user uses a federated ID and the invalid username and password error is coming on the organization page, kindly work internally with your IT team, as the authentication is happening at the organization level, not on the Adobe platform. 

 

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