Skip to main content
vanessaj57182789
Participant
Jun 21, 2023 7:36 PM UTC
Answered

User gets various error messages when attempting to log into Acrobat

Hello, I have a user who cannot seem to get logged into Adobe Acrobat. Error message is that account or password is invalid. I've deleted and recreated his account, he changed his password and he still cannot get logged in. I removed Acrobat using the cleaner utility and re-installed the software but he still cannot get logged in. Is there some place I'm not looking (checked in Active Directory to make sure his account was valid and it is; account is also valid in AWS Active directory)? Any suggestions would be appreciated! Thank you, Vanessa

This topic is closed to new replies. Start a new post to keep the conversation going.
SuJoshiCorrect answer
Community Manager
Jun 22, 2023 3:07 AM UTC

Hi @vanessaj57182789 

Please ask the user to sign in to the "adobe.com" website and check the error.

If the user uses a federated ID and the invalid username and password error is coming on the organization page, kindly work internally with your IT team, as the authentication is happening at the organization level, not on the Adobe platform. 

 

View reply

1 reply

Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
Jun 22, 2023 3:07 AM UTC

Hi @vanessaj57182789 

Please ask the user to sign in to the "adobe.com" website and check the error.

If the user uses a federated ID and the invalid username and password error is coming on the organization page, kindly work internally with your IT team, as the authentication is happening at the organization level, not on the Adobe platform. 

 

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices