User in account seat cannot download apps

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Hi all - I have a team of three, and two of them have seats for creative clouds per our Adobe plan. One of them is having a hard time downloading apps from the creative cloud. Her email matches the email in our Adobe account; we also tried deleting her and adding her back on. To no avail, still have a hard time downloading apps. Any suggestions are welcome, thanks!

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kglad

Community Expert

per @John T Smith, more details are needed.

and unless the computer she's using is controlled by you (the admin, i assume) and it's a download (not licensing) issue, you have nothing to do with the problem.

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