User in teams account can't access Adobe Acrobat Pro (32bit) only has options for Reader Desktop

Question

I run a small team of designers for print and am the admin. I have recently switched a user over as had a staff changed and been downloading all the apps required from her console to the PC. When it comes to Acrobat Myself and the other users all run 'Acrobat Pro (32bit)' which is what we need as we are designing for print and require the Print Production tools for pre-press checks.

For the new user I simply can't find this particular app on her console. She can download Acrobat Reader for desktop, web or mobile it seems but not the Pro version and I can't understand why as she should have the same permissions as all other members of the team.

Thanks

Test Screen Name · Accepted Answer

That screen shot seems to show Acrobat, which is the same as Acrobat Pro. Adobe recently changed the name so we will see a lot less of the "Pro" name.

Abambo · Answer

Does she have a licence assigned? Like Acrobat Pro or Creative Cloud all apps? Acrobat Pro shows up in the console as "Acrobat"!

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.