User information not updating in Admin Console

Question

The e-mail domain for my company changed a few months ago, resulting in us getting new e-mail addresses. My team had already created Adobe user accounts with their old e-mails. These users updated their usernames and e-mail addresses, and on the user's end everything seems to be in order. However, the Admin console is still displaying old e-mail addresses for the users.

Is this a know issue with the Admin console? I wanted to change our contract owner, but worry that the confirmation e-mail will go the the old e-mail that is no longer in use.

iCharles · Answer

Hi there,

We understand that you have switched to a new domain and hence want to update the user information on the admin console as well, You can update the this information by clicking here.

For information related to changing the contract owner please go through the steps in the following document.

Hope this helps.

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