User installs trial version of Acrobat before being provisioned in Teams

Question

Consider this, a user installs Acrobat Pro trial version using their employee email account and their personal credit card information while waiting for their license to be provisioned in Teams.  Once the license has been provisioned it syncs up and works fine.  Lets say the user leaves your company after a year and you assign that license to someone else.  What happens to that account?  Will the user be auto billed for anything?

Vikrant R · Accepted Answer

In this case, the user will actually have licenses provided by two plans: One coming from the team and the other coming from the Personal plan. So, I see two potential issues/questions here:

The user's credit card will start getting billed after the trial period completes. I'd recommend that users cancel the trial/personal plan as soon as possible. Ideally, before the trial period completes.
When (or if) the user leaves, and you reassign/revoke the license using the Adobe Admin Console, the user's account will revert to the free tier. They can purchase a personal plan, if they were using a personal email address, such as gmail. However, if they were using a business email address it'll also revert to free tier, but as they won't have access to the email, so won't be able to do much with it.

See: https://acrobat.adobe.com/in/en/free-trial-download.html

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