"user is already associated with your organization"

Question

i can't add a user, because the admin console says "user is already associated with your organization", but, they're not, in the sense that if i list "users", that user isn't there.

on the "account.adobe.com" side of things, the user is there and associated.

it might be related to having changed the email on the "account" side, then that doesn't get reflected on the "adminconsole" side, but, on that side, the email is the "Adobe ID" and cannot be modified.

So ... how to clean this up?

SuJoshi · Accepted Answer

Hello,

Kindly check if the same account is showing under Users>>Directory Users. If yes, you have to remove those accounts and add them under the Users tab.

Note: Removing an account from Directory Users will remove the cloud files of the users permanently and no option to recover it.

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