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Stacy21904669uc6l
Participant
August 8, 2022
Answered

User is told pdf is corrupt, but others can open ok

I have unistalled and reinstalled adobe software.  Is there something else I can try?

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Dj_Creative_enthusiastCorrect answer
Inspiring
August 9, 2022

Hi @Stacy21904669uc6l ,

 

Thank you for sharing the details of Acrobat version user has.

As per the screenshot shared, it is evident that file format of the document she is trying to open is in .doc format which is why she is facing this issue.

 

As an alternative, you may ask the user to download the file from the NAS drive if possible and either open using MS Word or try to convert using Acrobat DC to .pdf version. 

I hope this helps.

 

Thanks,

DJ.

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3 replies

Stacy21904669uc6lAuthor
Participant
August 8, 2022

She has adobe acrobat DC. 

The PDF is on a shared NAS drive.

 

I just noticed when she is trying to open it shows as a .doc

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Dj_Creative_enthusiastCorrect answer
Inspiring
August 9, 2022

Hi @Stacy21904669uc6l ,

 

Thank you for sharing the details of Acrobat version user has.

As per the screenshot shared, it is evident that file format of the document she is trying to open is in .doc format which is why she is facing this issue.

 

As an alternative, you may ask the user to download the file from the NAS drive if possible and either open using MS Word or try to convert using Acrobat DC to .pdf version. 

I hope this helps.

 

Thanks,

DJ.

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    Test Screen Name
    Legend
    August 8, 2022

    1. What exact software and version does the user use?

    2. What is the exact error message?

    3. Exactly how is the PDF shared with this user?

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