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G
glenbal
Participant
January 13, 2020
Answered

User needs to login to creative cloud every time

  • January 13, 2020
  • 1 reply
  • 514 views

Hi All,

 

A particular user who has a 'Adobe for teams'-license constantly needs to log in to creative cloud. It doesn't remember the user.
I read it could be because he has too many active sessions at a time. When I look at his profile I see a lot of active sessions, but he only works on the same system and the device name is the same for those sessions.
I don't know if this is the actual problem. Maybe I need to look elsewhere to solve this.


Any help is appreciated!
Thanks!

This topic has been closed for replies.
Correct answer Bani Verma

Hi there,

 

To resolve this issue, could you please check and see if all the servers and domains listed in this document are accessible on ports 80 and 443 for the relevant applications and services to function correctly: https://helpx.adobe.com/enterprise/kb/network-endpoints.html.

 

Let us know if this helps. 

1 reply

Bani Verma
Bani VermaCorrect answer
Legend
January 13, 2020

Hi there,

 

To resolve this issue, could you please check and see if all the servers and domains listed in this document are accessible on ports 80 and 443 for the relevant applications and services to function correctly: https://helpx.adobe.com/enterprise/kb/network-endpoints.html.

 

Let us know if this helps. 

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