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allen8
allen8
Participant
June 17, 2019
Answered

User not receiving notification of invitation to the teams account

I am having the same problem. The person I have added has not received the notification email, yet she shows up as an active user on my administration roster.

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Vikrant R
Vikrant RCorrect answer
Inspiring
June 18, 2019

Users don't get an email invitation when they're added to your organization. They don't need to accept an invitation.

So, you can add Users to your organization and view them in the Users tab in the Admin Console.

Users, however, get an email notification when they've been added or removed from a product, if the product profile notification setting is ON. See User Notification setting in the screen below.

See Manage products and profiles

create-new-profile-wizard.png

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5 replies

Vikrant R
Vikrant RCorrect answer
Inspiring
June 18, 2019

Users don't get an email invitation when they're added to your organization. They don't need to accept an invitation.

So, you can add Users to your organization and view them in the Users tab in the Admin Console.

Users, however, get an email notification when they've been added or removed from a product, if the product profile notification setting is ON. See User Notification setting in the screen below.

See Manage products and profiles

create-new-profile-wizard.png

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    PAWU
    PAWU
    Inspiring
    June 21, 2019

    I think it would be helpful for the user to get a notification and just in case get the oportunity to create his or her Adobe id.

    I now had the same and was persuaded that the notofication would be send out. :-)

    So, I will send the notification manually...as there is in my case only one additional user created...

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    Vikrant R
    Vikrant R
    Inspiring
    June 24, 2019

    Adobe ID and Enterprise ID users may get emails prompting them to complete their profiles. Or in the case of Adobe ID users, to create and Adobe ID, if none exists. However, I think, that it's always a good idea for Admins to let users know and set some context in advance. End-users often ignore system generated emails, and without context from their IT Admins may not perform the required actions.

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    Bani Verma
    Bani Verma
    Legend
    June 18, 2019

    Branched out as a new discussion.

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