Skip to main content
E
Edie5FCE
Participant
December 9, 2024
Answered

User switching from credit card payment type to corporate account

  • December 9, 2024
  • 2 replies
  • 303 views

I have a user, her adobe was paid by a credit card which is no longer In use.  I added her to the corporate account and assigned her a license.  She is using the same email as the old payment type.  When she logs in, it still shows the credit card.  How do I force it to point to the corporate account?

This topic has been closed for replies.
Correct answer Anshul_Nautiyal

Hi @Edie5FCE,

Thank you for reaching out. Upon reviewing the account, I see that an active Teams license is associated with the Adobe ID used to submit your query. As mentioned, you have successfully assigned a license to the user.

Please ask the user to follow these steps:

Sign out from the assigned Adobe application.
After signing out, ask the user to log back in.
When prompted, the user should select the Business Account option from the profile chooser instead of the Personal Account.


Additionally, as you have assigned a license from your Teams contract, I recommend asking the user to log into her personal Adobe account and cancel any existing plan there.

For further guidance, please refer to the documentation here.

Should you encounter any issues or need further assistance, please feel free to reach out.

 

Regards,
^AN

2 replies

E
Edie5FCEAuthor
Participant
December 9, 2024
I have already tried the steps you gave me. I contacted Adobe support, and they canceled the personal account, and then she could log in with her Team account. Thank you for your help

[cid:logo_cc9156de-5bbe-489e-acb1-eb60ac85c268.png]<>

[cid:facebook_32x32_244aa510-ecc7-457f-9eed-559c3a8ca032.png]<>
[cid:instagram_32x32_0a8f0077-a358-413a-82d8-3a252e095c0d.png]<>
[cid:linkedin_32x32_bb96544c-c519-461c-a4db-3ecae0c31a86.png]<>
[cid:x_32x32_b2bb77b7-51aa-43d3-a3c1-4c3d98f2f983.png]<>
Edie Dudley
Systems Administrator, McIntosh Corporation
[cid:gps_75b33708-6c52-4a74-af93-9a8c3eaad9d0.png] 8141 E 48th St, Tulsa, OK, 74145
[cid:pobox_9b75c8fe-7ea5-4f22-889a-4fd87e4af20a.png] PO Box 472208, Tulsa, OK 74147
[cid:phone_af3941dc-ab78-44ac-ab3e-18897096912f(1)_e4816719-0402-46c4-9f3f-3630e89fa44f.png]
Direct 918.359.9114

[cid:phone_a5b1d269-bb19-4092-9d7b-652b4719760c_89f339a7-e990-4c9d-8849-8948eb49a8d3.png]
Cell 918.703.5858

[cid:phone_af3941dc-ab78-44ac-ab3e-18897096912f.png]
Main 918.270.1414

[cid:web_aa9902ce-18e7-405e-923c-0272f01b677f.png] www.McIntoshOK.com<>
[cid:mail_fa95d7bc-5210-4e1b-b6c5-84013be86798.png] dudley.e@mcintoshok.com
[cid:thing_0659206a-ddb1-4c01-b5e5-8729093df04b.png] McIntosh Mechanical LLC - OK Mech/Plbg #143162
[cid:thing_efed8e06-ea64-4f1c-b55c-4c70429d5cd1.png] McIntosh Service LLC - OK Mech/Plbg #191850
CONFIDENTIALITY NOTICE: This e-mail and any attachments are intended only for the use of those to whom it is addressed and may contain information that is confidential and prohibited from further disclosure under law. If you have received this e-mail in error, its review, use, retention and/or distribution is strictly prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message and any attachments.
Bani Verma
Bani Verma
Legend
December 10, 2024

Hi there,

Thank you for sharing an update. We genuinely appreciate your communication and want you to know that we are here for you. Please don’t hesitate to contact us with any more queries; we are happy to assist you.

 

^BS

A
Community Manager
Anshul_NautiyalCommunity ManagerCorrect answer
Community Manager
December 9, 2024

Hi @Edie5FCE,

Thank you for reaching out. Upon reviewing the account, I see that an active Teams license is associated with the Adobe ID used to submit your query. As mentioned, you have successfully assigned a license to the user.

Please ask the user to follow these steps:

Sign out from the assigned Adobe application.
After signing out, ask the user to log back in.
When prompted, the user should select the Business Account option from the profile chooser instead of the Personal Account.


Additionally, as you have assigned a license from your Teams contract, I recommend asking the user to log into her personal Adobe account and cancel any existing plan there.

For further guidance, please refer to the documentation here.

Should you encounter any issues or need further assistance, please feel free to reach out.

 

Regards,
^AN

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices