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athulr95398630
Participant
Sep 29, 2017 8:24 AM UTC
Question

User usage statistics

Hi

This qn  has been asked several times and adobe is clearly ignoring the same. Is there any option to check the usage statistics of a creative cloud app? I would really like to see if my employees are actually using the product that we bought for them.

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12 replies

Nancy OShea
Community Expert
Community Expert
Sep 29, 2017 8:16 PM UTC

Why don't you simply ask your employees if they use the products?

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Nancy O'Shea— Product User & Community Expert
freves17391251
Participant
Apr 20, 2020 10:40 AM UTC

Because very few will give up a product license they have once obtained!

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Mylenium
Legend
Sep 29, 2017 3:06 PM UTC

That's not possible. Adobe has no knowledge of how and when the apps are used beyond the anonymous crash reports and usage data that is sent in sporadically when needed to diagnose problems. There's a million technical and legal reasons for this. If you want to check program usage, you have to install local tracking software on your computers that monitors your employees, but that in itself could be totally illegal depending on your country's privacy and employment regulations.

Mylenium

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freves17391251
Participant
Apr 20, 2020 10:42 AM UTC

Do you by any chance have expenrience with using "Software Tagging in Adobe Products" to obatin product usage per user?

 

https://blogs.adobe.com/deployment/2009/11/software_tagging_in_adobe_prod_1.html

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arij2010
Inspiring
Sep 29, 2017 10:37 AM UTC

Hi ,

I don't think it's possible because the apps can be used offline and in this case the stats will be incorrect .

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