Username change - Admin Console - not working

Question

I'm trying to update a username via CSV file but it seems that the process is ok but still the username remane the old one. Any thought about that.

Admin console user management is really hard...

Thanks

Bani Verma · Accepted Answer

Hello @zakaria_4442,

Thank you for reaching out.

Does the user whose information you are attempting to modify have a Federated ID or an Adobe ID?

To verify the type of identity (Enterprise ID, Federated ID, Adobe ID), please check in the Admin Console under the Users tab. If the user possesses an Adobe ID, instruct them to change their name at https://adobe.ly/3XR809R.

If it is a Federated ID, have you followed the instructions in the document linked here to update the username: https://adobe.ly/43SJbhi;

Furthermore, please ensure that there are no duplicate IDs for the customer whose name you are trying to update, as duplicate accounts may lead to account conflicts.

I hope this helps.

Thanks,
^BS

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.