Users in my company are prompted to enter Serial #

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Hi,

We have just received our licenses of Acrobat Pro DC in our company but in these few days, most users are asked to sign in and enter the serial number.

Could you please advise what is going on and how to remove this annoying message?

Thanks,

Henry Chan

HK PolyU

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H

Henry24779280eiyiAuthor

Participant

Hi,

We are asked to enter the serial number which does not exist. Please advise what could we do.

Urgently need your reply!!

Thanks!

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H

Henry24779280eiyiAuthor

Participant

Here are our pop ups.....

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I

iCharles

Legend

Hi there,

Thank you for sharing the screenshot. What happens when you click sign-in on the pop-up which you receive. Does it ask for the Serial number or the user ID and password?

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I

iCharles

Legend

Hi there,

Are the users getting a popup(Like the one below), If they are please follow the steps mentioned below:

If you want to switch profiles, sign out and sign back in. After entering your credentials, the Profile chooser will display. Select the profile of your choice.

If this does not work, please follow the steps mentioned in the following document.

Hope this helps.

Charles.

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